Refund policy
Refund Policy
Last updated: March 2026
Thank you for purchasing from The Unbroken Mind.
We want every customer to have a clear understanding of how refunds and returns are handled before making a purchase. Please read the policy below carefully.
Digital Products
Due to the nature of digital products, all digital downloads, digital courses, and digital files are non-refundable once delivered.
When you purchase a digital product, you receive immediate access to the materials. Because these products cannot be returned once accessed or downloaded, we cannot offer refunds or exchanges.
If you experience any issues accessing your digital purchase, please contact us and we will ensure you receive the files you paid for.
Printed Books and Physical Products
Printed books and physical items are produced and shipped through our print partner.
Refunds or replacements may be provided if:
-
The product arrives damaged
-
The product arrives with printing defects
-
The wrong item was received
To request a replacement or refund for a damaged or defective item, please contact us within 7 days of delivery with:
-
Your order number
-
A description of the issue
-
Photos showing the damage or defect
Once reviewed, we will arrange a replacement or refund where appropriate.
Change of Mind
We do not accept returns for change of mind on printed products or digital products.
Please ensure you review the product description carefully before purchasing.
Order Issues
If you believe there has been a mistake with your order or you have not received your purchase, please contact us and we will investigate promptly.
Contact
For refund requests or support, please contact:
Support Email: the_unbroken_mind@outlook.com